FAQ

We try to anticipate questions you might have about our services and provide the answers here.

 

Do I have to use the manufacturer’s original equipment parts to keep my warranty valid?
Legally, automakers cannot specify which parts are used to complete your vehicle’s service. You may use any brand-name quality parts such as CARQUEST Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.

 

What do I have to do to keep my car or truck’s warranty in effect?
Make sure your vehicle is serviced at the intervals specified in your owner’s manual or warranty booklet and keep clear records of your vehicle’s maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner’s manual or warranty booklet, use it.

 

My car is a leased vehicle. Am I responsible for maintenance?
Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner’s manual.

 

What parts should be replaced and at what intervals should these services be performed?
Check your owner’s manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.

 

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?
The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.

 

How does the quality of aftermarket parts compare with original equipment parts?
Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers’ specifications.

 

If I do have a warranty-related problem with a dealership, what rights do I have?
If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.

 

How long does it take to service/repair my car?
About 90% of the time we can offer Same Day Service. The other 10% of repairs take longer due to the amount of work, parts not being readily available, or delays in getting authorization for repairs.

 

How much will it cost?
We can estimate some repairs without seeing your car. Our estimates are almost always “right on” however we are only able to provide you with a completely accurate and detailed estimate after evaluating your vehicle.

 

Do you charge for estimates?
If your vehicle’s problem can be determined by visual identification or during an initial road test, the answer is no. If dis-assembly or test procedures are required, the answer is yes.

 

What kind of Warranty do we offer?
our warranty is 12 month, 12,000 miles, whichever comes first.

 

Do we offer rides to work?
Yes. We will gladly drop you off within a limited area. Please, let us know that you will be needing a ride in advance.

 

Do you use original equipment parts? (OEM)
Yes we do. We also use after market parts of equal or better quality. Especially when we can save you time & money and not compromise quality. We will gladly use OEM parts exclusively if you request.

 

Will you use re-manufactured components?
Yes, whenever it makes sense, especially regarding starters, alternators, generators, engines and transmissions. However it really is your decision. We will give you our best recommendation, if you choose to install brand new parts over re-manufactured (and pay the additional charge) we will honor your wishes.